Terms & Conditions

What we sell

Soko (Shop) sells digital downloads (Figma kits, templates, and brand files) and limited physical prints. Digital items are delivered by email after payment. Prints are packed and either picked up at the studio or shipped in Kenya.

Usage Rights

• All products on Soko are original creations made from scratch by Tsotsi Rowlex.
• Digital products are licensed for personal or business use only.
• Reselling, redistributing, or sharing files without permission is prohibited.

Refund Policy

• Digital sales are final once the download is issued.
• Refunds are only considered in cases of duplicate purchases or technical errors.
• Physical prints may be refunded before they ship if they are unused and undamaged.

Payments

• Payments are processed through trusted providers (M-Pesa, and card later).
• A KSh 0.00 download still creates an order so we can email you the files.
• By purchasing, you confirm that you are authorized to use the selected payment method.

Limitation of Liability

• We are not responsible for technical issues on your device or software that prevent product use.
• All products are provided “as is,” without warranties of any kind.

Contact

For any questions regarding these terms, reach out at hello@tsotsirowlex.me.